Towards an holistic understanding of disruptions in Operations Management
نویسنده
چکیده
The paper reviews the literature on maintenance management, integrates key dimensions of maintenance within a taxonomy of maintenance configurations, and explores the impact of differing configurations on contextual factors and operational performance. APreventionB, Ahard maintenance integrationB and Asoft maintenance integrationB were identified as key maintenance variables. Data were collected from 253 Swedish manufacturing companies, and three distinct clusters were identified. AProactive MaintainersB emphasized preventive maintenance policies. AIT MaintainersB relied on computerized and company-wide integrated information systems for maintenance. AMaintenance LaggersB emphasized all maintenance dimensions to lesser extent than the others. The importance of maintenance prevention and integration differ between contexts. There were subtle performance differences across identified configurations, but preventive and integrated maintenance were more important for companies seeking competitive process control and flexibility. There existed no group with any great emphasis on all three maintenance dimensions, but attaining truly high performance may require a rare mix of the three dimensions. This mix of variables could constitute a hypothesized AWorld Class MaintenanceB group. q 2000 Elsevier Science B.V. All rights reserved.
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